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Customer success and support

Do you have a question about the platform or a social media channel? Wondering when the next webinar or open office hours take place? We're here to help.

Account and billing
Analytics
Keyword monitor
Open office hours
Post creator
Social media coaching
Social media issues
Webinars

Account and billing information

Everything about your account settings and how to manage your subscription.

Manage email notifications

Add or remove users

Cancel subscription

Reset your password

Edit account and user info

Manage your invoices

Change payment method

Analytics

How to use and interpret the analytics in your Willow dashboard.

Reviewing analytics

Learn how to use the Analytics tab and how to read your metrics

Remove shortlink

Learn how to bring back the original url instead of the wllw shortlink.

Analytics terminology

Learn what terms like impressions and engagement really mean.

Different analytics in Willow?

Your analytics in Willow might be different than the analytics provided on each individual social media platform. Find out why.

Keyword monitor

How to use the keyword monitor in the news tab of your Willow dashboard.

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Open office hours

Everything you need to know about the Willow open office hours for customers and non-customers.

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Post creator

How to use the Willow calendar and post creator in your dasboard.

How to remove a shortlink from my post?

Social media coaching

How to reach our social media coaches and our social media coaching services.

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Social media issues

Figure out why you can't connect your channels or upload your photos.

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Webinars

Find out how to participate in our webinars and rewatch the past ones.

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